Frequently Asked Questions

Everything you need to know about your next stride with Runnerz.pk

Are the sports shoes sold on Runnerz.pk authentic?

Yes, we guarantee 100% authenticity on all our products. We source directly from authorized distributors to ensure you receive genuine high-performance gear.

How long does shipping take within Pakistan?

We offer nationwide shipping. Orders typically arrive within 3-5 business days for major cities like Karachi, Lahore, and Islamabad, and 5-7 days for other regions.

What is your return and exchange policy?

We offer a 7-day easy return and exchange policy. If the size doesn't fit or you are unhappy with the product, you can return it in its original packaging and unused condition.

What payment methods do you accept?

We accept Cash on Delivery (COD), Bank Transfers, and secure online payments via Credit/Debit cards to provide you with a seamless shopping experience.

How do I find the right shoe size?

Each product page features a detailed size chart. We recommend measuring your foot in centimeters and comparing it to our guide to ensure the perfect athletic fit.

Do you offer any warranty on your footwear?

We provide a 30-day manufacturing warranty against structural defects. This does not cover standard wear and tear from regular athletic use.